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What methods of payment do you accept?
Do you ship items to Canada?
We have a special option for Canadian customers that live in Southern Alberta or SE British Columbia; The Eureka, Montana Shipping Outlet in Eureka, Montana is very close to the border, approximately 8 miles south of Roosville, BC, and another outlet in Sweetgrass, Montana. They will accept your shipment for a small fee and hold it for you to pick up there. This may save you tremedous time and money. Contact them at http://www.montanashipping.com or call 406-297-2016 for Eureka Office or 406-335-7447 for Sweetgrass Office. You will be responsible for all duties and taxes at the border.
For all our shipments to Canada and other international destinations there are additional shipping charges and special instructions that you will need to take care of. Additional shipping charges will included tariff taxes, duties, customs, international taxes and any other charges that are levied to shipment of products. You will need to email us at firstname.lastname@example.org with the following information; your shipping and billing addresses, name of product, product SKU or number. We will email back to you a shipping quote for your approval prior to order being placed and accepted for shipment. You will need to discuss and determine the taxes and duties with your customs office as this will not be our responsiblity. We are sorry if this causes you any inconvience.
Do you ship outside of the United States?
Yes, we do ship outside of the USA, but there is an additional shipping charge and only for our Rhino Greenhouses. Please see question about shipments to Canada.
What do I do about returns?
You must call us prior to any returns. We do offer a 30 return policy. Our return policy is found under shipping or click on the link here return policy.
What do I need to do for special shipping instructions?